🚚 Free U.S. shipping over $150 · 24–48 hours U.S dispatch · For Research Use Only · Made in USA
🚚 Free U.S. shipping over $150 · 24–48 hours U.S dispatch · For Research Use Only · Made in USA
Privacy
Privacy Policy — PrimalGenix USA
This Privacy Policy explains how PrimalGenix USA collects, uses, shares and protects personal information when you visit our website, place an order, or contact our team.
Effective date: 28/08/2026
Note: This Privacy Policy is provided for transparency. It does not replace professional legal advice.
- Who We Are
- Information We Collect
- How We Use Information
- Cookies and Similar Technologies
- Who We Share Information With
- Payments
- Research-Use Acknowledgment Records
- Data Retention
- Your Rights
- Visitors Outside the United States
- Data Security
- Children’s Privacy
- Email and Marketing
- Changes to This Policy
- Contact Us
1. Who We Are
PrimalGenix USA LLC (“we,” “us,” “our”) operates this website and supplies research-grade compounds to laboratories, institutions and qualified researchers. We are based in the United States and ship within the United States only.
Contact: info@getprimalgenix.com
2. Information We Collect
- Account and order information — name, email address, telephone number, billing and shipping addresses, order contents, order history, and correspondence with our support team.
- Payment information — payments are handled by a third-party processor. We do not store full card numbers or security codes on our systems.
- Contact form submissions — the name, email address, institution, order or lot reference and message content you provide.
- Research-use acknowledgment — confirmation that you are 21 or older and that materials are for laboratory research, with the date and time of that confirmation.
- Device and usage data — IP address, browser type, device identifiers, pages viewed, timestamps, approximate location derived from IP, and referral or campaign parameters.
- Cookies and similar technologies — as described in Section 4.
3. How We Use Information
- Operating the website, the catalog and the checkout.
- Processing orders, issuing tracking, and handling delivery questions.
- Providing customer support and responding to documentation requests.
- Confirming eligibility and maintaining records of research-use acknowledgments.
- Maintaining lot and batch traceability, so a certificate can be matched to an order.
- Preventing fraud, chargeback abuse and security incidents.
- Sending transactional messages such as order confirmations and shipping updates.
- Sending marketing communications where permitted by law or with your consent. You may opt out at any time.
- Meeting legal, tax and recordkeeping obligations.
4. Cookies and Similar Technologies
We use cookies and similar technologies to keep the site secure, remember your preferences, maintain your cart and session, and understand how the site performs.
- Essential cookies — session management, security, cart contents, and the research-use acknowledgment, which is stored for 30 days so you are not asked on every visit.
- Preference cookies — display and settings choices you have made.
- Analytics cookies — aggregate traffic and performance measurement, where enabled.
You can manage cookies through your browser settings. Disabling essential cookies will affect how the site functions.
5. Who We Share Information With
- Service providers — hosting, email delivery, analytics, security, customer support tooling, and shipping and fulfilment partners, each only as needed to operate the business.
- Payment processors — payment data is handled by our payment processor under their own terms and security standards.
- Legal and compliance — where required by law, subpoena or lawful request, or to protect rights, safety and security.
We do not sell personal information, and we do not share it for cross-context behavioural advertising.
6. Payments
Orders are processed by a third-party payment processor. We do not store full card numbers or security codes. The processor collects and handles payment information under its own privacy policy and security standards.
7. Research-Use Acknowledgment Records
Before reaching our catalog, visitors confirm they are 21 or older and that materials are intended for laboratory research use only. We record that confirmation, along with the date, time and originating IP address.
We keep these records to demonstrate that our compounds are supplied to qualified researchers for lawful research, and to meet our own compliance obligations. They are not used for marketing.
8. Data Retention
- Orders and invoices — retained as long as tax, accounting and lot-traceability requirements demand.
- Support correspondence — retained to maintain a service history and to prevent fraud and abuse.
- Research-use acknowledgments — retained for compliance recordkeeping.
- Marketing contacts — retained until you unsubscribe or ask us to delete your details.
9. Your Rights
Depending on where you live, you may have the right to access the personal information we hold about you, to correct it, to request its deletion, to receive a portable copy, and to opt out of marketing.
- California (CCPA/CPRA) — rights to know, delete, correct, and opt out of any “sale” or “sharing” as those terms are defined in law. We do not sell personal information.
- Other US states — residents of states with comparable privacy statutes, including Virginia, Colorado, Connecticut, Utah, Texas, Oregon and Montana, may exercise similar rights.
To make a request, email primalgenixusa@gmail.com. We may need to verify your identity before we can act on it, and we will not treat you differently for exercising these rights.
10. Visitors Outside the United States
We ship within the United States only. If you visit this site from elsewhere, your information will be transferred to and processed in the United States, where privacy laws may differ from those in your country.
11. Data Security
We use reasonable administrative, technical and organisational safeguards designed to protect personal information, including encrypted connections and restricted internal access. No system is completely secure, and we cannot guarantee absolute security.
12. Children’s Privacy
This website is not directed to children, and access to our catalog requires confirmation that you are 21 or older. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, contact us and we will delete it.
13. Email and Marketing
We send transactional messages relating to your orders, your account and your support requests. Marketing emails are sent only where permitted by law or with your consent, and every one carries an unsubscribe link. Unsubscribing from marketing does not stop transactional messages about an order you have placed.
14. Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new effective date. Continuing to use the site after a change indicates acceptance of the updated policy.
15. Contact Us
Email: info@getprimalgenix.com
Hours: Monday to Friday, 9:00 AM – 5:00 PM ET
Research-grade compounds supplied to laboratories, academic institutions and qualified researchers across the United States.
Support
For research use only. All products sold by PrimalGenix USA are for research use only and are not intended for human or veterinary use. These products have not been evaluated or approved by the U.S. Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease. By purchasing, you agree to use these materials solely for lawful laboratory research.
Made in USA
© 2026 PrimalGenix USA. All rights reserved.